Skill Crossroads customer-support
rubric v1.2 · deterministic
A 95.1/100 overall
Correctness & Structure 100 pass
Triggering & Discoverability 85 1 warn
Clarity & Instructions 100 pass
Token & Context Cost 100 pass
Safety & Security 93 1 warn
Verifiability & Maintainability not yet scored

Top fixes — ranked by score impact

⚠ TRIGGER-03 Invocation cues in the description
002_customer-support.md:1description will match user requests → no explicit cue ('use when …', 'triggers on …', quoted user phrases) found
Pure what-it-does prose — the model has to guess when to invoke it.
Handle support tickets, FAQ responses, and customer emails. Creates help docs…
Fix State the trigger explicitly: 'Use when the user says "…", "…", or wants to …'.
⚠ SAFETY-02 allowed-tools least-privilege
002_customer-support.md:1no `tools` declared → the agent inherits every tool, including Bash
Subagents without a `tools` list get unrestricted tool access.
Fix Declare a scoped `tools:` list with only what the agent needs (e.g. `tools: Read, Grep, Glob`).
Partial grade — some applicable rubric categories were not scored on this scan (e.g. LLM-assisted checks without a key) and are excluded from the overall.

Embed this badge

Skill Crossroads grade A Always-fresh — it re-scans and updates on its own. 
[![Skill Crossroads](https://skillcrossroads.com/api/badge/Dlaby23/claude-agents-ultimate-collection/agents/business/002_customer-support.md.svg)](https://skillcrossroads.com/s/Dlaby23/claude-agents-ultimate-collection/agents/business/002_customer-support.md)
Grade your own Claude Code skill — evidence-cited, file-and-line, free. Scan your own skill →